Refund Policy

Try it first

Every plan starts with a 7-day free trial with every feature and no card, so you only pay once you have seen Odak work with your own accounts.

14 days on your first payment

If Odak is not right for you, ask within 14 days of the first payment of your subscription, monthly or yearly, and we refund that payment in full. No questions beyond what we need to find the payment.

Renewals and later payments

Renewals and other later payments are not refunded, including the prorated charge of an upgrade after the first 14 days. Instead, you can cancel at any time in Settings › Billing: the plan keeps working until the end of the period you paid for and nothing more is charged.

If something went wrong on our side, such as a double charge or a long outage, write to us and we will make it right.

How to ask for a refund

Write to [email protected] from the e-mail address of your account, with the organization’s name and the order number from Paddle’s receipt. We answer within two business days.

Refunds are issued by Paddle to the payment method you used. Depending on your bank, the money is back in 5 to 10 business days. You can also contact Paddle directly through paddle.net about any order.

After a refund

A refunded subscription ends straight away and the organization becomes read-only. Your data is kept for 90 days so you can export it or choose a plan again, then it is deleted, as our Terms of Service describe.

Your statutory rights

This policy does not limit any rights you have under the consumer law of the country where you live.